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Customer satisfaction is our #1 goal. We pride ourselves on using only the best manufacturers and we are proud of our record. But, if for some reason you are not satisfied, notify us immediately. All legitimate returns claims will be honored.
In order to process your claim quickly and fairly, the following procedures are required:
Return requests must be made within 14 days of receipt of order.
To obtain an R.A.#, fax, write, or email our Customer Service Department at:
The R.A.# must appear on the outside of all cartons or packages or it will be refused by our receiving department.
1. Return package via UPS (do not return collect). If UPS is not available in your area, return via Parcel Post insured.
2. Package the product carefully to insure its safe arrival to:
3. Return only the items that have received a return authorization number.
4. Return must be made within 14 days of receipt of R.A.#.
No exchange or store credit will be issued until an inspection of the merchandise is completed and approved by the returns department. Any deviation from our policies will delay your exchange or store credit.
Scrubs and Chefs Wear will accept returns of unwashed, unworn merchandise in re-sellable condition.
In an effort to be fair and consistent with all of our customers and continue to provide you with our best possible service, there are certain returns that we do not accept. These include seasonal and holiday prints, discontinued styles and prints, customized (embroidered) garments.
Scrubs and Chefs Wear will exchange merchandise or issue a gift card for
the amount of the returned garment(s) as per your request. No refunds
will be given. If an exchanged item is to be shipped back to a customer,
the $9 shipping charge will be the customer's responsibility for payment.
Because we guarantee our garments to be free of defect in workmanship and fabric
flaws, defective garment(s) may be returned within 14 days. Clearly mark the defective
area. Credit will be issued only after our returns department has inspected and
determined that the garment was a manufacturer's defect. If the garment has been worn,
please wash before returning. (Must follow the above procedures for returns, exchanges,
credits, refunds, etc.)